1. Introduction

Welcome to Dr.Bee. These Terms and Conditions govern your access to and use of our website, https://drbee.in/, and the purchase of products offered through the website.

The website is operated by Dr. Bee Food Products L.L.P., referred to in these Terms as “Dr.Bee,” “we,” “our,” or “us.”

By accessing our website, creating an account, or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please discontinue using our website.

2. Eligibility to Use the Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are using the website on behalf of another individual or business, you confirm that you have the authority to accept these Terms on their behalf.

We reserve the right to restrict access to our website where necessary to protect our business, customers, or compliance with applicable law.

3. Products and Product Information

Dr.Bee offers food products and other items through its online store.

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, quantities, packaging details, and other product information are accurate and up to date.

However, certain differences may occur due to packaging updates, manufacturer changes, display settings, or variations in product presentation.

Customers should review product descriptions, ingredient information, allergen warnings, storage instructions, and expiry or best-before information where provided before purchasing.

Product images are for illustrative purposes unless otherwise stated. Any material discrepancy between a product listing and the product supplied will be handled in accordance with applicable law and our Returns and Refund Policy.

4. Product Availability

All products are subject to availability.

We reserve the right to update, discontinue, modify, or limit the availability of products at any time, subject to existing customer rights and applicable law.

If a product becomes unavailable after an order has been placed, we may contact you to discuss an alternative arrangement or cancellation and refund, as applicable.

5. Pricing and Taxes

All prices displayed on the website are stated in the currency indicated at checkout.

Prices, offers, and product availability may change without prior notice. Such changes will not affect an order that has already been accepted, except where correction or adjustment is legally permitted and appropriately communicated.

Applicable taxes, delivery fees, and other charges, where relevant, will be displayed or communicated during the ordering process.

If a product is listed at an obviously incorrect price due to a technical or clerical error, we reserve the right to review the order and contact you before proceeding. Any cancellation or correction will be handled in accordance with applicable law.

6. Customer Accounts

Certain website features may require you to create a customer account.

When registering, you agree to provide accurate and current information and to update it when necessary.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, subject to applicable law.

Please notify us promptly if you suspect unauthorised access to your account.

We reserve the right to suspend or restrict accounts where we reasonably believe there is fraudulent activity, misuse, a security risk, or a violation of these Terms.

7. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

An order confirmation or acknowledgement does not necessarily mean that the order has been finally accepted. Order acceptance may depend on payment confirmation, product availability, delivery feasibility, and verification of order details.

We reserve the right to decline or cancel an order for legitimate reasons, including:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent or unauthorised transactions.
• Incomplete or inaccurate delivery information.
• Technical errors affecting the order.
• Delivery restrictions or other circumstances beyond our reasonable control.

If payment has already been collected for an order that is cancelled, any applicable refund will be processed in accordance with our Returns and Refund Policy and applicable law.

8. Payments

Payments must be made using the payment methods made available at checkout.

You agree to provide accurate payment and billing information and to use only payment methods that you are authorised to use.

Payments may be processed through third-party payment service providers. Their respective terms and security procedures may also apply.

Dr.Bee is not responsible for delays caused by banks or payment providers, but we will make reasonable efforts to assist with payment-related enquiries and discrepancies.

Orders may be held or cancelled where payment cannot be verified or completed, subject to applicable law.

9. Shipping and Delivery

We aim to process and deliver orders within the estimated timelines communicated on the website or at checkout.

Delivery estimates are not guarantees unless expressly stated otherwise. Delays may occur because of courier operations, weather, transport disruptions, incorrect addresses, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery information and ensuring that someone is available to receive the order where necessary.

If an order is delayed, lost, damaged in transit, or cannot be delivered, please contact our customer support team. We will review the issue and determine an appropriate resolution in accordance with our policies and applicable law.

Nothing in these Terms excludes any consumer rights relating to delivery or non-delivery.

10. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our separate Returns and Refund Policy, available on our website.

Customers should review that policy before placing an order.

Food products may be subject to additional handling and hygiene considerations. However, these considerations do not exclude any rights or remedies available under applicable consumer protection law.

If you receive a damaged, defective, incorrect, expired, or potentially unsafe product, please contact us promptly with the relevant order details.

11. Food Safety and Product Handling

Customers should follow the storage, preparation, handling, and consumption instructions provided on product packaging.

Please check ingredient and allergen information before consuming any product if you have a known allergy or dietary restriction.

If a product appears damaged, contaminated, expired, tampered with, or otherwise unsafe, do not consume it. Contact our customer support team for assistance.

Dr.Bee aims to supply products that meet applicable requirements. Nothing in these Terms limits our legal responsibilities concerning product safety, product quality, labelling, or consumer protection.

12. Promotions, Discounts, and Offers

We may offer promotional codes, discounts, special prices, or other marketing offers from time to time.

Unless otherwise stated, promotional offers are subject to availability, eligibility requirements, and any specific conditions communicated with the offer.

Promotional offers may be time-limited and may not be combined with other offers unless expressly permitted.

We reserve the right to withdraw or modify an offer where reasonably necessary, subject to applicable law and any rights already acquired by customers.

13. Intellectual Property

All website content, including text, graphics, logos, product descriptions, photographs, design elements, and other materials, is owned by Dr.Bee or its respective licensors, unless otherwise stated.

You may access and use the website for personal, lawful shopping purposes.

You must not reproduce, distribute, modify, publish, commercially exploit, or otherwise use website content without prior written permission from the relevant rights holder, except where permitted by law.

All trademarks, brand names, and product names appearing on the website remain the property of their respective owners.

14. Acceptable Use

You agree not to:

• Use the website for unlawful, fraudulent, or misleading activities.
• Submit false order, payment, or registration information.
• Attempt to gain unauthorised access to website systems or customer accounts.
• Interfere with website functionality, security, or availability.
• Upload malicious code or engage in activities that could harm the website or its users.
• Copy, scrape, or exploit website content in violation of applicable law or the rights of others.
• Misuse promotional offers or attempt to manipulate ordering or payment systems.

We may take appropriate action against activities that violate these Terms or applicable law.

15. Third-Party Services and Links

Our website may contain links to or integrate services provided by third parties, such as payment processors, courier companies, analytics providers, or external websites.

These services may be governed by separate terms and privacy policies.

We do not control independent third-party websites and are not responsible for their content or practices, except to the extent required by applicable law.

16. Privacy and Personal Information

Your use of the website may involve the collection and processing of personal information, including information needed to manage accounts, process orders, arrange deliveries, and provide customer support.

Our collection and use of personal information are explained in our Privacy Policy, available on the website.

By using the website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law. Where consent is legally required, we will obtain it separately.

17. Limitation of Liability

To the extent permitted by applicable law, Dr.Bee will not be liable for indirect or consequential losses arising from the use of the website where such exclusion is legally permitted.

We do not guarantee uninterrupted or error-free website availability, although we will make reasonable efforts to maintain the website and address technical problems.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights, legally required product obligations, or liability for fraud or other matters for which exclusion is prohibited by law.

18. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly arising from your unlawful use of the website, deliberate misuse of our services, or material violation of these Terms.

This provision does not apply to the extent that any loss results from our own breach of law, negligence, or other conduct for which liability cannot legally be excluded.

19. Force Majeure

We will not be responsible for delays or interruptions caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transport disruptions, public emergencies, government restrictions, or widespread technical or network failures.

Where such circumstances affect an order, we will make reasonable efforts to communicate relevant updates and provide an appropriate resolution where required.

20. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our products, services, business practices, website features, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply from the effective date indicated in the updated terms, subject to applicable law. Where required, we will provide notice or obtain any necessary consent.

21. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India, subject to applicable consumer protection legislation and other mandatory legal requirements.

If you have a complaint or dispute, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

Nothing in these Terms prevents you from exercising any legal rights or approaching a competent consumer commission, court, or other appropriate authority.

Any jurisdiction provision will be subject to applicable law and the rights of consumers.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

Any invalid provision will be interpreted or modified only to the extent necessary to make it enforceable, where permitted by law.

23. Contact Information

For questions about these Terms and Conditions, orders, payments, delivery, or other website matters, please contact us:

Business Name: Dr. Bee Food Products L.L.P.
Website: https://drbee.in/
Email: drbeeonlinestore@gmail.com
Phone: +91 91889 51227
Address: Chankuvetty Mini Road, Kottakkal, Malappuram, Kerala 676501, India.

Please include your order number when contacting us about an existing purchase.

By using Dr.Bee and placing an order through our website, you acknowledge that you have read and understood these Terms and Conditions.