1. Introduction

Welcome to Dr.Bee. This Shipping Policy explains how orders placed through our website, https://drbee.in/, are processed, shipped, and delivered.

Dr. Bee Food Products L.L.P. (“Dr.Bee,” “we,” “our,” or “us”) aims to ensure that customers receive their orders safely and conveniently.

By placing an order through our website, you agree to the shipping terms outlined in this policy.

2. Shipping Locations

Dr.Bee delivers products to eligible locations within India, subject to service availability.

Delivery availability may depend on your PIN code, courier coverage, product availability, and other logistical considerations.

Customers are encouraged to enter their correct delivery PIN code during checkout to confirm whether delivery is available in their area.

International shipping is not guaranteed and will be offered only where explicitly supported by our website or customer service team.

3. Order Processing Time

Orders are generally processed after successful order confirmation and payment verification, where applicable.

Please allow approximately 1–3 business days for order processing before dispatch. Processing times may vary depending on product availability, order volume, public holidays, and other operational circumstances.

Orders placed on Sundays or public holidays may be processed on the next business day.

During promotional periods, festivals, or unusually high order volumes, processing may take longer than usual.

4. Estimated Delivery Time

After dispatch, estimated delivery times are as follows:

• Within Kerala: Approximately 2–5 business days.
• Other locations in India: Approximately 4–8 business days.

These are indicative estimates and not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier service, weather conditions, transportation disruptions, and other circumstances.

Where an estimated delivery date is provided during checkout or by the courier, customers should refer to that information for the latest available estimate.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

Shipping fees may vary based on delivery location, order weight, package dimensions, shipping method, and applicable promotional offers.

Where free shipping is available, the relevant eligibility conditions will be communicated on the website or during checkout.

Customers are responsible for reviewing the final order total, including any applicable delivery charges, before completing their purchase.

6. Order Tracking

Where tracking facilities are available, customers may receive a tracking link or shipment reference through email, SMS, WhatsApp, or another communication channel.

Tracking information may take some time to become available after dispatch.

Customers can use the tracking details provided to monitor shipment progress. If tracking information is unavailable or has not been updated for an extended period, please contact our customer support team for assistance.

7. Accurate Delivery Information

Customers must provide accurate and complete delivery details when placing an order, including:

• Full name of the recipient.
• Complete delivery address.
• PIN code.
• Valid contact number.
• Any necessary delivery instructions.

Dr.Bee will not be responsible for delivery difficulties directly caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

If you notice an error in your delivery address, contact us as soon as possible. Address changes may not be possible after an order has been dispatched.

8. Failed Delivery Attempts

If a delivery attempt fails because the recipient is unavailable, the address is incomplete, or the courier cannot contact the recipient, the courier may attempt redelivery or follow its standard delivery procedures.

Customers should ensure that the recipient is available to receive the shipment and that the contact details provided are correct.

If an order is returned to us after unsuccessful delivery, we will contact the customer where reasonably possible to determine the next steps.

Additional shipping charges for reshipment, where applicable, will be communicated to the customer before the reshipment is arranged.

Any resolution will be subject to applicable consumer protection requirements.

9. Damaged Packages or Missing Items

Please inspect your package and its contents upon delivery.

If your order arrives damaged, appears tampered with, contains missing items, or includes products different from those ordered, contact us promptly, preferably within 48 hours of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Photographs of the outer packaging, shipping label, and affected products, where possible.

For suspected contamination or food safety concerns, do not consume the affected product.

We will review the complaint and provide an appropriate resolution in accordance with our Returns and Refund Policy and applicable law.

10. Delayed, Lost, or Undelivered Orders

Although we make reasonable efforts to ensure timely delivery, delays may occur because of courier operations, severe weather, public holidays, transportation disruptions, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact us with your order number and tracking details, if available.

We will make reasonable efforts to investigate the shipment with the relevant delivery partner and assist with an appropriate resolution.

Nothing in this policy excludes any refund, replacement, or other remedy required under applicable law.

11. Product Packaging and Handling

Dr.Bee aims to pack products appropriately for shipment, considering the nature of the items ordered.

Customers should follow the storage and handling instructions provided on product packaging after delivery.

If a food product arrives with damaged packaging, signs of tampering, leakage, or other indications that it may be unsafe, do not consume it. Contact our customer support team promptly.

12. Order Cancellation and Shipping

Customers may request cancellation before an order is dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. Any request will be reviewed according to the circumstances, our Returns and Refund Policy, and applicable law.

If an order cannot be fulfilled or delivered, we will communicate the available options and process any applicable refund in accordance with our policies and legal obligations.

13. Contact Us

For shipping enquiries, delivery updates, tracking assistance, or complaints relating to your order, please contact us:

Business Name: Dr. Bee Food Products L.L.P.
Website: https://drbee.in/
Email: drbeeonlinestore@gmail.com
Phone: +91 91889 51227
Address: Chankuvetty Mini Road, Kottakkal, Malappuram, Kerala 676501, India.

Please include your order number when contacting us so that we can assist you more efficiently.

Thank you for shopping with Dr.Bee. We appreciate your trust and strive to provide a smooth and reliable delivery experience.