1. Introduction

Welcome to Dr.Bee. This Privacy Policy explains how Dr. Bee Food Products L.L.P. (“Dr.Bee,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase through our website, https://drbee.in/.

We are committed to respecting your privacy and handling your personal information responsibly. By using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information.

2. Information We Collect

We may collect the following types of information when you use our website.

A. Personal Information

When you register an account, place an order, contact us, or use our services, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Account login details
• Order history and purchase information
• Information you provide through contact forms or customer support communications

B. Order and Transaction Information

When you purchase products through our website, we may collect information necessary to process your order, including purchased products, quantities, order value, delivery details, transaction references, and payment status.

Payments may be processed through third-party payment service providers. Your payment information will be handled in accordance with the relevant provider’s privacy and security practices. We do not claim to store complete payment card details on our own servers.

C. Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and interactions with our website
• Date, time, and duration of visits
• Referring website and basic usage information

This information helps us maintain website security, troubleshoot technical problems, and improve the shopping experience.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To create and manage customer accounts.
• To process, confirm, and fulfil orders.
• To arrange product delivery and provide order updates.
• To process payments, refunds, cancellations, and returns.
• To respond to enquiries, complaints, and customer support requests.
• To maintain and improve our website, products, and services.
• To prevent fraud, unauthorised transactions, and misuse of our services.
• To maintain business, accounting, tax, and transaction records.
• To send promotional offers, product updates, or marketing communications where permitted by law and, where required, with your consent.
• To comply with applicable legal and regulatory obligations.

We will use personal information only for legitimate purposes consistent with this Privacy Policy and applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your browsing experience.

These technologies may help us:

• Keep products in your shopping cart.
• Maintain login sessions and account preferences.
• Remember relevant website settings.
• Understand website traffic and usage patterns.
• Improve website performance and security.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect features such as account login, shopping cart functionality, or checkout.

Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

5. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:

• Payment providers: To process payments and verify transactions.
• Delivery and logistics partners: To deliver your orders and provide shipment updates.
• Website hosting and technology providers: To maintain our website, databases, and technical infrastructure.
• Customer support and communication providers: To respond to enquiries and send service-related communications.
• Analytics and security providers: To understand website performance and protect against fraud or misuse, where such services are used.
• Professional advisers and authorities: Where disclosure is necessary to comply with applicable law, respond to lawful requests, or protect our legal rights.

We expect third parties handling information on our behalf to use it only for appropriate purposes and to protect it in accordance with applicable requirements.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

These measures may include access controls, security monitoring, secure website connections, and appropriate safeguards for information handled by our service providers.

However, no method of transmission or electronic storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, managing accounts, resolving disputes, maintaining business records, and meeting legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law.

Certain transaction and accounting records may need to be retained for legally required periods.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent for processing activities based on your consent.
• Opt out of promotional communications.
• Raise a concern or submit a complaint regarding our handling of your personal information.

To exercise an applicable privacy right, contact us using the details provided in the Contact Us section below. We may need to verify your identity before responding.

Withdrawing consent does not affect processing that was lawfully carried out before the withdrawal. We may also retain or process certain information where required or permitted by law.

9. Marketing Communications

We may send you information about our products, offers, promotions, or other updates where permitted by applicable law.

You may opt out of promotional emails by using the unsubscribe option, where available, or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send essential messages relating to your orders, payments, deliveries, account security, or customer service.

10. Third-Party Websites and Services

Our website may use or link to third-party services, including payment gateways, delivery services, or external websites.

These third parties may have their own privacy policies and terms. Dr.Bee is not responsible for the privacy practices of independent third-party websites or services.

We encourage you to review the applicable privacy policy before providing personal information to any third party.

11. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly collect children’s personal information in violation of applicable law. Where parental consent or other safeguards are legally required, we will follow the applicable requirements.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Privacy and Data Protection in India

Dr. Bee Food Products L.L.P. operates in India. We aim to handle personal information in accordance with applicable Indian data protection and information technology laws, including the Digital Personal Data Protection Act, 2023, and the rules and provisions applicable to our business as they come into effect.

Where applicable, we will respect your rights, provide required notices, obtain necessary consent, and respond to privacy requests in accordance with the law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

Where required by law, we will provide notice of significant changes or obtain renewed consent.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about the handling of your personal information, please contact us:

Company: Dr. Bee Food Products L.L.P.
Website: https://drbee.in/
Email: info@drbee.in
Phone: +91 91889 51273
Additional Contact: 0483 294 0337
Address: Mini Road, Kottakkal, Malappuram 676503, Kerala, India.

We will review privacy requests and respond in accordance with applicable law.

Thank you for trusting Dr.Bee. We value your privacy and appreciate your continued support.