At Dr.Bee, we strive to provide quality food products and ensure a satisfactory shopping experience for our customers. This Returns and Refund Policy explains the conditions under which products purchased through https://drbee.in/ may be eligible for return, replacement, or refund.

1. Return Eligibility

Due to the nature of our food products, returns are generally accepted only in cases involving damaged products, incorrect items, defective packaging, or quality issues attributable to us.

You may request a return or replacement if:

• You receive a product that is damaged or leaking upon delivery.
• You receive an item different from the one you ordered.
• The product is expired or has an incorrect expiry or best-before date at the time of delivery.
• The product packaging is damaged or tampered with in a way that raises food safety concerns.
• The product has a verified quality issue attributable to our handling or supply.

All requests will be reviewed and assessed on a case-by-case basis.

2. Non-Returnable Products

For hygiene, food safety, and quality reasons, we generally do not accept returns of food products in the following circumstances:

• Products that have been opened, consumed, or partially used, unless a quality or safety issue is reported.
• Products that have been improperly stored or handled after delivery.
• Products damaged due to customer negligence or misuse.
• Products returned without prior approval from our customer support team.
• Products that are no longer in their original condition for reasons unrelated to our error.

Change-of-mind returns may not be accepted for food products. Nothing in this policy limits any rights or remedies available to customers under applicable law.

3. Reporting Damaged, Incorrect, or Defective Products

If you receive a damaged, incorrect, expired, or potentially unsafe product, please contact us within 48 hours of delivery so that we can investigate the issue promptly.

Please provide the following information:

• Your order number.
• Name of the product concerned.
• A clear description of the issue.
• Photographs or videos showing the product, packaging, and shipping label, where applicable.
• Your contact details.

For potential food safety issues, please stop consuming the affected product and retain the packaging where possible.

We may request additional information to verify the claim. Requests will be reviewed fairly, including where the nature of the issue makes immediate reporting difficult.

4. Return and Replacement Process

To request a return or replacement:

1. Contact our customer support team using the contact details provided below.
2. Provide your order number and details of the issue.
3. Submit photographs or other supporting information if requested.
4. Wait for confirmation and instructions from our team before sending any product back.
5. Follow the instructions provided for inspection, collection, or replacement.

Please do not send products to our business address without prior approval.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate resolution.

5. Refund Eligibility

Refunds may be approved in the following situations:

• A product is confirmed to be damaged, defective, incorrect, or otherwise not as described.
• A product is confirmed to have a relevant quality or safety issue.
• An order is cancelled successfully before dispatch, where applicable.
• An order cannot be fulfilled or delivered and a refund is due.
• A refund is otherwise required under applicable law.

Refund approval depends on the circumstances of the case and any necessary verification. We reserve the right to request reasonable evidence before processing a claim.

6. Refund Processing Time

Once a refund has been approved, we will initiate it through the original payment method wherever possible.

Please allow approximately 5–10 business days for the refund to be processed and reflected in your account after initiation. Actual timelines may vary depending on the payment provider, bank, or financial institution.

If your refund has not been received within the expected period, please contact us with your order number and payment details sufficient to identify the transaction. Do not send your full card number, PIN, or banking password.

7. Replacement Policy

Where a product is eligible for replacement, we will make reasonable efforts to provide the same product, subject to stock availability.

If the product is unavailable, we may offer an alternative resolution, such as a refund or another mutually acceptable arrangement.

Replacement eligibility will be assessed based on the reported issue, supporting information, product availability, and applicable consumer protection requirements.

8. Order Cancellation

Customers may request cancellation before an order is dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may not be possible. In such cases, the request will be assessed according to the circumstances and applicable law.

If an order is successfully cancelled and payment has already been collected, any applicable refund will be processed through the original payment method.

9. Shipping Charges

If a return or replacement is approved because we supplied a damaged, defective, incorrect, or otherwise qualifying product, we will provide appropriate instructions for resolving the issue. Return or replacement shipping costs will be handled in accordance with the circumstances and applicable law.

For returns requested for reasons unrelated to a product issue, return shipping arrangements and charges will be communicated before the return is authorised.

Original shipping charges, if any, will be refunded where required by law or where the circumstances of the approved refund justify it.

10. Failed or Duplicate Payments

If your payment is deducted but your order is not confirmed, please contact us with the relevant transaction reference.

If a payment fails or an amount is debited incorrectly, the reversal or refund may depend on the payment gateway and your bank’s processing procedures.

Duplicate payments and payment-related discrepancies will be reviewed and resolved appropriately. Bank processing times may vary.

11. Our Right to Review Claims

Dr.Bee may review return, replacement, and refund requests to verify the order details and reported issue. We may decline a request where the reported circumstances do not meet the applicable eligibility conditions, subject to any rights the customer has under applicable law.

We aim to handle all complaints fairly and provide a reasonable resolution.

12. Contact Us

For questions about returns, refunds, replacements, or order cancellations, please contact us:

Business Name: Dr. Bee Food Products L.L.P.
Website: https://drbee.in/
Email: drbeeonlinestore@gmail.com
Phone: +91 91889 51227
Address: Chankuvetty Mini Road, Kottakkal, Malappuram, Kerala 676501, India.

Please include your order number in all return and refund enquiries to help us resolve your request efficiently.

Thank you for shopping with Dr.Bee. We appreciate your trust and are committed to addressing your concerns responsibly.